Butlin's Reviews

28 day later and still no refund! I brought the cancellation protection too and still lost £69 for cancelling. An absolute joke and won't consider booking a Butlins holiday again.

Butlin’s cancelled our holiday due to Covid. I was supposed to get my refund within 28 days, still haven’t got it even though they messaged and promised it would be with me by the 7th of April!!?

Just spent 1 Hour 23 Minutes on hold, only for someone to pick up say hello and cut me off! Didn’t even try to call me back!?!?Back in the que I go!On top of that I’ve just seen the package I was looking to book come off offer! What a joke, really shouldn’t be this hard!Well done Butlins, great customer service ?

Visited this dump in the summer 2020.The whole resort is dated and filthy.We had booked to stay in the Ocean Hotel however that was closed so were moved to one of the 1960's sheds.Everything was beyond terrible.The whole resort was NOT covid safe.The Eating venues were a joke absolutely NOT safe.Far too many issues to comment about on here.The Coral Beach cafe was the worst. filthy, hardly anyone wearing face coverings, no social distancing, shocking food, flies all over the place. Complained to a hideous rude Manager and got moved to another venue which was even busier with the same issues.Another issue is the shocking uses of plastic for starters, puddings, ice cream etc non of which is recycled.Never ever will we set foot in Butlins again.

Due a refund of cancelled holiday (Tier rules) under their covid guarantee. So far have received two payments which amount to less than half of the full amount. No idea why I am being refunded in installments and not the full amount. Its going to take a long longer than 28 days to refund the holiday at this rate. Not good Butlins, promptly refund your customers in FULL!!

We went to Butlins in 2019 and really enjoyed our time there. We booked for Tots Week in 2020 but it was during the lock down so decided to move it to December. Butlins remained closed after the November lock down so this time we asked for a refund. We were told the refund would take 28 days, which is a ridiculous length of time to wait but we did. When the money still didn’t arrive I contacted them again to be told the form (they filled in) hadn’t been filled in properly so the refund had been rejected... but has now been put through their “push through” requests but will still take 5-7 working days. So now it’s Christmas that will be some time in January... So their process when they don’t fill in their own forms correctly is to just leave it and wait until you ring them up for your money. What a load of rubbish! Butlins shame on you for the lies you come up with to hold on to peoples money. We will never come back!

I'm not a Butlins sort of person, but I went with my daughter and 5 grandchildren. On arrival we were given our door cards. The silver bungalows are a long way from the allocated car park and on a dismally wet day we struggled. We arrived at the bungalow and opened the door, there was an over whelming smell of damp, I was expecting to find mushrooms growing. To my surprise the place was clean and newly decorated it looked fab, but smelt awful, I called customer service who said they would send some one out. We were told to not wait but to go and enjoy the facilities. When we came back it smelt strongly of air freshener, customer services called back and said it was because it had be shut up for a few weeks. Next day after going out and coming back the smell was still there. It was especially strong in the bedroom, the drawers smelt fusty. We did not put our belonging away. But I really couldn't be bothered to call back as we were only there for 3 nights. But for just short of 500 quid I expected better. Now the shows, the shows were good but be prepared to queue else you will not get a seat. The kids especially enjoyed the wrestling, the circus was good. The best part for me were the fireworks. The fairground rides, well they could do with some investment. We used 3 food outlets which were all very good. I would say probably a good 15% plus guests were not wearing face masks in the skyline and walking around in other venues with out masks. (I only saw 1 lady with a lanyard) Social distancing was very difficult as people just swarmed when leaving venues. It made us feel very vulnerable. There are plenty of hand sanitiser stations and the loo's were spotless. It was rather a mixed bag of feeling for me. Not sure I will be back.

Security very rude and aggressive and abusive. We went to hotshots bar and was told the second we walk in to leave as there was not table. All other security told us we could wait till a table became available. Big bold guy stared us down and followed us until we led the whole bar. Shadowing us out like cattle and did to others aswel. Acted like he owned the place. Very very rude. Tried to intimidate us all.

Tbh all shows were fully booked so had to wait in a different line.... but I got in everywhere I wanted to go.. the fact it was booked up is more a reflection of how terribly selfish people are rather than butlins fault...Like the whole loo roll shortage... My daughter loved the shows, rides, food is great.. People will always moan.. choose life.. choose happy.. ?? All staff were so pleasant from cleaners to red coats. Great

Constantly getting try again later on phone lines! Extremely frustrating. We have tried several time today and every time, get the same recorded message.My issue is they offered us a full refund because we could not go due to coronavirus. We were offered a full refund under their coronavirus guarantee , which is great , apart from we only were sent the direct debits payments and not our deposit we paid in resort.I’m sure this can be resolved and sure it will be, but the frustration of the same recorded message is ridiculous.I fully appreciate the circumstances we are in, and businesses doing their best. But reading reviews, they seem to be well away from other businesses for offering phone support.

Avoid Butlins. They cancelled our holiday, try explaining that to our 3 year old granddaughter. We paid fully upfront. Then told they will take up to 28 days too give us a refund.Why should we wait 28 days when it it not our fault.Do not trust them. We have lost out on a holiday and now can not afford to give our granddaughter the treat we wanted, as we are still waiting for our money. Plus we we were told my telephone they were cancelling the holiday. No e mails. No letter. Its time really for the office of fair trading to get involved. looking at other reviews, this is common practice.I Will not let this matter rest, and will seek legal advice, and tell everyone about my experience.Shame on you Butlins. What would Billy Butlin have said about your very poor hospitality, and total lack of care.

I cancelled my holiday with butlin's and they said I would get a refund in 28 days and it £400 due to coronavirus it's been 40days ,every time I phone it says lines are busy phone back and always the same and no one email me back anyone got advice on what to do?